Shipping & Returns

Shipping

Most orders are processed within 1 working day of receipt of payment, maximum 2 working days. 

All orders are dispatched via Australia Post. We always recommend express postage as the parcel can be tracked. Although orders are lost very rarely (one in the last 3 years) we accept no responsibility for orders lost in transit. 

Cash on Delivery

We currently offer a COD option, although we expect COD orders to be picked up and paid for in a timely manner. Please be aware that a COD fee (approx $12) will be charged ON TOP OF the postage charge.

COD procedure - you should recieve a collection card from Australia Post in the mail advising you to collect your parcel from your local post office.  When you collect your order from Australia Post you will be required to pay for the order, shipping and COD fee.  Some post offices are slow to put the card in your mail. If it has been an unreasonable amount of time since your order was posted it is probably waiting at your local post office, please check your local post office. 

Pick-up

We also offer pick-up for customers in North West Sydney and the Northern Beaches. We do not have a shop front, but we can organise to meet for pick-up in Riverstone (North West Sydney) and Mona Vale (Northern Beaches). Minimum order for pick-up is $40. Pick-up can be arranged most days between 12pm and 4pm. Please email with your order details and preferred pick-up time and we will reply with details.

 Returns

We strive to do our best, however, if you receive a wrongly supplied order or an item not working through no fault of your own, please accept our apologies and notify us by e-mail within 24 hours of receiving the merchandise.